Frequently Asked Questions
Getting Started
What services does Xpress Web Host provide? ▾
We provide domain registration, web hosting, email hosting, and responsive support. If you need guidance choosing a plan, email support@xpresswebhost.com.
Do you help migrate my website? ▾
Yes—migration assistance is available for most popular CMS stacks. Share your current host details and timeline with our team at support@xpresswebhost.com.
Can I upgrade or downgrade later? ▾
Absolutely. You can change plans to match your traffic and resource needs. Contact support and we’ll recommend the smoothest path.
Domains & DNS
How do I register or transfer a domain to you? ▾
You can register a new domain or start a transfer from our sales team. For transfers, unlock your domain and obtain the EPP/Auth code from your current registrar. We’ll guide you through DNS setup and propagation.
How long does DNS propagation take? ▾
DNS changes generally propagate within a few hours, but it can take up to 24–48 hours globally depending on ISP caching (TTL values).
Can you manage my DNS records? ▾
Yes. We can assist with A, CNAME, MX, TXT, and other records to point services correctly. Send the target values and we’ll help configure them safely.
Billing & Refunds
What payment methods do you accept? ▾
We support commonly used local and international payment methods. For specifics or corporate invoicing, email support@xpresswebhost.com.
Do you offer a money-back guarantee? ▾
Hosting plans may include a [e.g., 7-day] money-back guarantee on first purchases. Domains, SSLs, licenses, setup/migration fees are typically non-refundable. See our Cancellation & Refund Policy for details (replace link with your live URL if needed).
How do I cancel a service? ▾
Email support@xpresswebhost.com with your domain/service name. Be sure to back up any data before cancellation—access may end immediately once processed.
Hosting & Performance
What uptime do you aim for? ▾
We target high availability and proactively maintain our platform. While we strive for continuous uptime, temporary maintenance or network issues can occur.
Will my site be fast? ▾
We follow performance best practices and can help you optimize your CMS, media, and caching. Share your goals and we’ll recommend improvements tailored to your stack.
Can you handle traffic spikes? ▾
Yes—plans are scalable. If you expect a campaign or peak event, contact us beforehand so we can prepare resources accordingly.
Security & Backups
Do you back up my data? ▾
We may perform routine backups for disaster recovery, but you remain responsible for keeping your own independent backups. Ask us for recommended backup workflows.
What security practices do you recommend? ▾
Use strong, unique passwords; enable 2FA where available; keep apps/plugins updated; and restrict admin access. We can help review your setup on request.
Email & SSL
Do you provide email hosting? ▾
Yes—email hosting is available. We’ll help set up mailboxes and DNS (MX, SPF, DKIM, DMARC) so your messages deliver reliably.
Is SSL included? ▾
We support SSL certificates. Free or paid options may be available depending on your plan and use-case. Contact us to determine the best fit.
Account & Support
When is support available? ▾
We’re available 24/7 via ticket/email. Sales queries are typically handled Sun–Thu, 10:00–18:00 (local time).
How can I contact you quickly? ▾
Email support@xpresswebhost.com or call +8801755413747. Address: 764, West Shewrapara, Mirpur, Dhaka.
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